Integration / One reliable data flow
CRM and ERP integration, APIs and data synchronisation
Friday Works delivers CRM and ERP integration that connects data and business states across the platforms a company already uses. Each integration is designed with mapping, access control, logs, retries and reconciliation so manual handling is reduced without hiding failures.
Best-fit scope
When does this service create value?
Website to CRM
Send leads, campaign sources and customer requests into the right pipeline without duplicate entry.
CRM to ERP
Synchronise customers, orders or approved states according to explicit business rules.
Partner APIs and data
Connect payment, logistics, reporting or industry platforms through managed APIs.
Deliverables
What your team receives
- 01
A system map, data ownership and state-flow definition.
- 02
Mapping specification, API contract, permissions and synchronisation rules.
- 03
An integration service, queue or scheduled job suited to the requirement.
- 04
Logs, alerts, reconciliation visibility and an incident runbook.
Process
From business problem to operating system
01. Map the current flow
Identify source, destination, canonical data and the steps people currently handle.
02. Define the contract
Agree fields, states, frequency, idempotency and conflict resolution.
03. Connect & test
Build against test environments and cover success, failure and duplicate-data cases.
04. Observe operation
Roll out carefully, monitor discrepancies and hand the runbook to an accountable owner.
Timeline
A roadmap shaped by scope and evidence
One standard integration
Often 2–5 weeks when APIs, sandboxes and documentation are available on both sides.
Multi-system flow
Usually divided into stages by data source and operational importance.
Technical discovery
May be required before scheduling when APIs are closed, data is legacy or rules are unclear.
Frequently asked questions
Before we begin
01Can you integrate a system without an API?
Sometimes, through exports, imports, file exchange or automation tools, but reliability and maintainability differ. Technical discovery must identify a safe option and make the limitations explicit.
02How do you prevent duplicate data?
The flow needs stable identifiers, idempotency rules, state mapping and reconciliation. Retries and repeated event delivery must be tested before production use.
03Who is responsible if a third-party API changes?
The operating scope defines ownership, alerting and support. The runbook explains how to detect failure, recover and coordinate with the provider when a contract changes.
Talk to Friday Works
Connect systems through a clear data flow
Tell us the source, destination, data to synchronise and the failures you see today. The first step is an integration map that can be tested.
Describe your project